Privacy Policy
Last updated: February 2026
1. Information We Collect
We collect information you provide directly, including personal information such as your name, email address, phone number, and health-related information necessary to provide our telehealth services. We also collect information automatically through cookies and similar technologies when you use our platform.
2. How We Use Your Information
We use your information to:
- Provide and improve our healthcare services
- Process prescriptions and manage your treatment plan
- Communicate with you about your care
- Process payments and manage billing
- Comply with legal and regulatory obligations
- Ensure platform security and prevent fraud
3. HIPAA Compliance
We are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your health information is encrypted at rest and in transit. Access to PHI is restricted to authorized healthcare providers and staff on a need-to-know basis.
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Healthcare providers involved in your care
- Pharmacies for prescription fulfillment
- Payment processors for billing
- Service providers who assist in platform operations (under BAAs)
- As required by law or legal process
5. Data Security
We implement industry-standard security measures including encryption, access controls, audit logging, and regular security assessments to protect your data. All third-party service providers that handle PHI are required to sign Business Associate Agreements (BAAs).
6. Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to your records
- Request deletion of your data (subject to legal retention requirements)
- Receive a copy of your data in a portable format
- Opt out of non-essential communications
7. Data Retention
We retain your health records in accordance with applicable state and federal regulations. Non-medical data is retained for as long as necessary to provide our services or as required by law.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@eonpro.io.